Phone

AMC

Agent Console

CX

Loading Environment

Voice connection

Agent Workspace

Set phone number Set station ID Integrated softphone

Remember setting

Agent

State

Station

Login: Not signed in
Status: Unavailable

Not ready reason

Outbound

Dialpad

Skill Phone number

Active Contact

Call controls

No contact

Channel: None
Contact ID: None
Queue: None
Customer Signal: None

Waiting

Digital Message actions Later

Customer

Context

Not started

Customer match appears when a NICE contact is active.

Wrap-up

Close cleanly

Draft

Disposition Notes

Tools Settings WebRTC not checked

Capture diagnostics

Voice connection Phone number Station ID

Manual skill ID

NICE CXone

Checking

DaVinci

Checking

Agent Session

Not signed in

Event Stream

Live

WebRTC softphone

Not checked

Transfer Consult, warm, or blind Idle

Transfer type Target type Target

No transfer in progress.

Conference Add or remove participants Idle

Participant type Participant

No conference in progress.

Diagnostics Event log